Department of Industry,
Innovation and Science - logo
We teach Human Centred Design (HCD) principles and techniques to policy, program and service delivery providers across the Australian Public Service (APS) through BizLab Academy. Our training strengthens citizen-centric decision making, evidence-based policy, and service delivery.
We run courses in Canberra throughout the year. In 2019 the BizLab Academy is taking this training on the road and offering courses at locations around Australia.
HCD is a creative and strategic approach to tackling modern, complex problems by putting the user at the heart of designing solutions. It takes into account their complex behaviours, mental models and needs.
This approach helps organisations quickly generate empathy-based ideas and test new prototypes that meet the true needs of the people we’re designing for.
Taking a HCD approach:
Last updated: 10 April 2019
Content ID: 43746