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We teach Human Centred Design (HCD) principles and techniques to policy and program makers across the Australian Public Service (APS) through the BizLab Academy. Our training helps strengthen citizen-centric decision making, evidence-based policy, and program delivery.

We offer a variety of HCD training, including HCD 1.01 and Train the Trainer courses. In 2019 the BizLab Academy is taking this training on the road and offering courses at locations around Australia.

    Human Centred Design 1.01

    HCD 1.01 is a 3-day interactive training course. It will help you understand how to apply HCD principles, tools and techniques to complex problems or opportunities in the public sector.


    Available to all APS staff.


    APS staff: $975 for the full 3-day course.
    This fee is calculated on a cost recovery basis and is subject to change and additional administration fees. This course is free to Department of Industry, Innovation and Science staff. 


    APS staff can pay and register for the following dates by emailing All Department of Industry, Innovation and Science staff must register internally through PageUp.

    2019 dates

    Canberra training

    • Day 1 Wednesday 30 January
    • Day 2 Wednesday 6 February
    • Day 3 Wednesday 13 February

    Melbourne training

    • Day 1 Tuesday 26 February
    • Day 2 Wednesday 27 February
    • Day 3 Tuesday 5 March

    Canberra training

    • Day 1 Thursday 14 March
    • Day 2 Thursday 21 March
    • Day 3 Thursday 28 March

    Sydney training

    • Day 1 Tuesday 2 April
    • Day 2 Wednesday 3 April
    • Day 3 Thursday 4 April

    Brisbane training

    • Day 1 Wednesday 1 May
    • Day 2 Thursday 2 May
    • Day 3 Thursday 9 May
    • Day 4/Exec Friday 10 May

    Train the Trainer

    Our ‘Train the Trainer’ program provides experienced designers with all the necessary tools to deliver our HCD training in your agency.

    In this program you will:

    • observe and co-facilitate the HCD 1.01 program
    • receive a full pack of course materials (including presentation slides, notes and templates) to tailor and deliver within your agency
    • be mentored during and after training


    Available to design practitioners and people who have knowledge of:

    • Human Centred Design
    • Service Design
    • User Centred Design
    • User Experience and Client/Customer Experience


    For more information and to enquire about eligibility contact

    Human Centred Design

    HCD is a creative and strategic approach to tackling modern, complex problems by putting the user at the heart of designing solutions. It takes into account their complex behaviours, mental models and needs.

    This approach helps organisations quickly generate empathy-based ideas and test new prototypes that meet the true needs of the people we’re designing for.

    Taking a HCD approach:

    • leads to stronger solutions that better serve the community
    • provides a richer evidence base to inform policy and program development
    • unlocks data and digital potential
    • breaks down silos and supports flatter, more collaborative structures by using self-directed multi-disciplined teams
    • fosters an experimental culture/environment over time


    Our training:

    • supports APS-wide collaboration towards a citizen-centric culture
    • embeds HCD skills in agencies across the APS
    • is fast, hands-on and in a collaborative team environment
    • is an efficient and cost-effective way to increase your agency’s HCD skills
    • creates a common HCD language and clear narrative around emerging tools
    • improves evidence-based decision making
    • supports the drive towards a more innovative, collaborative and transparent APS
    • provides an alumni community for ongoing support

    Contact us


    Last updated: 10 December 2018

    Content ID: 43746